TVM Coaching Terms of Cooperation

1. Service provider

Daniel Müller
The Viking Mentor / TVM Coaching
Osadní 869/32, Praha-Holešovice, 170 00
IČO: 07090153
info@tvmcoaching.app

2. Acceptance of terms and formation of the contract

By using the TVM Coaching website, completing the intake questionnaire, registering an account or paying for the cooperation you confirm that you have read and agree to these terms.

The presentation of programmes on the website is not a binding offer. The contract is formed once the provider confirms the order (by e-mail or in the application), or upon acceptance of payment for the agreed period.

Order process: 1) you complete the intake or contact form, 2) we agree the scope, duration and price, 3) you receive an order summary and payment details, 4) you pay, 5) you receive confirmation and access to the application.

Before submitting the order and before payment you may review and change the data entered and detect and correct input errors. Any error can be reported at any time at info@tvmcoaching.app and will be corrected.

The contract is concluded in Czech, remotely via means of distance communication (their use is charged at your operator's standard rates). The provider archives the contract, including these terms, electronically and will make it available on request.

If you do not agree with these terms, do not use the service.

3. What TVM Coaching is and how it works

TVM Coaching is an online system and service for long-term lifestyle change — fat loss, muscle gain, strength, energy and better habits. How you are guided depends on the chosen tier: in the TVM System tier you use the application on your own, while in the TVM Coaching and TVM Premium tiers a coach guides you personally within the confirmed scope. The cooperation runs through the TVM Coaching application, supported by WhatsApp or e-mail communication in the tiers with personal guidance.

Typical flow of the cooperation (the actual steps depend on the chosen tier):

• you fill in the intake questionnaire (goal, health, lifestyle, habits, preferences),
• in tiers with human guidance (TVM Coaching, TVM Premium) an intro call or written intake with the coach takes place,
• in tiers with human guidance the coach prepares your individual plan within the agreed and confirmed period (training, nutrition, supplementation, routine); in the TVM System tier you work with the structure and content available in the app,
• the content and features included in your chosen tier are available in the TVM Coaching app,
• each week you submit a check-in (weight, measurements, photos, subjective state); human coach feedback is provided in the tiers that include it,
• you communicate with the coach continuously via in-app chat or WhatsApp — depending on the chosen tier that includes personal communication,
• the plan is reviewed and adjusted according to progress and life situation — within the features of the chosen tier; human reviews by the coach take place in the TVM Coaching and TVM Premium tiers.

Depending on the chosen tier, the cooperation includes in particular:

• an individual training plan updated based on progress,
• an individual meal plan and nutrition recommendations — a manually prepared meal plan in the TVM Coaching and TVM Premium tiers,
• recommendations on sleep, recovery and supplementation,
• regular check-ins and progress evaluation — weekly human review in the tiers that include it,
• ongoing communication with the coach in the tiers that include personal communication,
• access to the TVM Coaching application throughout the cooperation.

The cooperation does NOT include: personal in-gym training sessions (except in the TVM Premium tier, where they may be part of the service based on individual agreement and available capacity), body composition measurements (InBody, DEXA, blood tests), medical care, psychotherapy, nutritional therapy or the supply of supplements and food.

The scope of the service is defined by the chosen tier: TVM System (CZK 590/month) — the application and self-guided use without personal chat, without a manually prepared meal plan and without weekly human review; TVM Coaching — personal guidance by the coach according to the chosen package, an individual plan and meal plan and human review; TVM Premium (CZK 9,900/month) — everything from TVM Coaching, priority care and personal training sessions that may be included by individual agreement and available capacity. The decisive scope is the tier confirmed before payment.

4. Nature of the service

TVM Coaching is a coaching and consulting service. In tiers with human guidance (TVM Coaching and TVM Premium), the plan, its adjustments and feedback go through the coach. In the TVM System tier the client works in the application independently — without personal chat, without a manually prepared meal plan and without weekly human review.

The TVM Coaching application is the working environment in which the coach communicates with the client, records plans, nutrition, training and follows the course of the cooperation. The application may provide automated (algorithmic) insights and supporting recommendations based on your data. These are not a medical diagnosis and, in the TVM Coaching and TVM Premium tiers, they do not replace the coach's professional judgement.

The service is not a healthcare or therapeutic service and does not replace care provided by a physician, physiotherapist, nutrition specialist or psychologist.

5. Payments, duration and renewal

The cooperation is agreed for a pre-defined period (typically 1, 4, 7 or 14 months). Price and duration are confirmed in writing (by e-mail or in the application) before the start.

Payment is made in one of the following ways:

• bank transfer using the payment details provided,
• QR payment generated by the provider,
• or another payment method explicitly offered by the provider before payment.

Payment is usually made as a single payment for the whole agreed period. No online payment gateway is active at the moment; if one is enabled, you will be informed before payment. The price is always stated as final, including all fees. No surcharge is applied to the chosen payment method. Prices are in CZK and are not subject to VAT (the provider is not a VAT payer) unless stated otherwise.

The agreed period is binding. After payment is received, access and content are made available according to the chosen tier; in the TVM Coaching and TVM Premium tiers the individual materials are prepared within the agreed and confirmed period. The service is delivered online as digital content and a service — delivery means making the content available in the TVM Coaching application under your account.

Technical requirements: a device with an internet connection and a current version of a common web browser (Chrome, Safari, Edge, Firefox) and a working e-mail inbox. The application works on mobile, tablet and desktop; no additional software is required.

Invoices are issued electronically and sent to the e-mail provided at registration.

Renewal: roughly 14 days before the end of the agreed period the provider will offer a renewal. A new cooperation starts only once the next period is paid — without payment the cooperation ends automatically and access will be limited after a transition period. Payments do not renew automatically and no recurring charge is made without your consent.

6. Withdrawal from the contract and refund guarantee

Statutory 14-day withdrawal: if you are a consumer and concluded the contract at a distance, you have the right under Section 1829 of the Czech Civil Code to withdraw within 14 days of its conclusion, without giving a reason and without any penalty.

It is enough to send the withdrawal by e-mail to platba@tvmcoaching.app or info@tvmcoaching.app, or in writing to Daniel Müller, Osadní 869/32, 170 00 Prague-Holešovice. You may use the model wording: “I hereby give notice that I withdraw from the contract for the TVM Coaching service concluded on …, name …, e-mail …, date ….” We will confirm receipt without undue delay.

Start of performance before the deadline: if you expressly request that the service or the supply of digital content start before the 14-day period expires, then (a) where the service has been fully performed with your express consent before the period expires, the right of withdrawal ceases under Section 1837, and (b) if you withdraw during performance, you pay a proportionate part of the price for the performance provided up to withdrawal; the remainder is refunded. Without such an express request, your 14-day withdrawal period runs without restriction.

Refunds are sent no later than 14 days after withdrawal, by the same method the payment was received, unless agreed otherwise.

Beyond the law: 14-day money-back guarantee

For the first cooperation we additionally provide a contractual 14-day money-back guarantee. If within the first 14 days you find that the service does not suit you, you may request a refund of the amount paid by e-mail at platba@tvmcoaching.app.

The guarantee applies only to the first purchased cooperation and assumes that the client actively used the service during this period — completed the intake questionnaire and actually used the application and content made available. In the TVM Coaching and TVM Premium tiers at least one communication with the coach is additionally expected; in the TVM System tier communication with the coach is not required.

It does not apply to:

• repeat purchases and renewals of cooperation,
• abuse of the service or breach of these terms,
• cases where the client intentionally provided false information,
• situations where the client did not start using the service at all within 14 days with no visible attempt to cooperate.

Once the request is approved, the amount will be refunded no later than within 14 days by the same method it was received.

After the 14-day period, the paid period is normally not refunded. This does not affect your right to claim defective performance under Art. 9.

7. Client obligations and communication

For the cooperation to work, the client undertakes to:

• provide truthful and up-to-date information (age, weight, health, medication, history),
• immediately notify the provider of any health limitations, pregnancy, injuries or medication changes,
• actively use the application — in tiers that include human review, submit a weekly check-in (weight, photos, measurements, subjective state),
• respond to the coach's questions and recommendations within a reasonable time, if the chosen tier includes personal communication,
• protect their login credentials and not share the account with any third party,
• not share the training plan, meal plan or any other cooperation content with any third party (see §11 and §12).

The client must be over 18 years old or have the explicit consent of a legal representative.

Communication and response times (in tiers that include personal communication with the coach — TVM Coaching and TVM Premium):

• communication takes place primarily via in-app chat in TVM Coaching, additionally via WhatsApp or e-mail,
• the coach usually replies on business days (Monday – Friday), typically within 24 hours,
• on weekends and public holidays the response may take longer,
• longer absences (holiday, illness) are announced in advance and a substitute or a shifted plan review is arranged,
• urgent health issues must be addressed with the client's doctor, not with the coach.

The client acknowledges that the outcome of the cooperation depends primarily on their own activity, adherence to the plan and open communication with the coach.

8. Health notice

Training plans, nutrition recommendations and other content provided within TVM Coaching are educational and supportive in nature.

They do not replace:

• medical care,
• psychotherapy,
• nutritional therapy,
• professional medical diagnostics.

Before starting the program we recommend consulting a doctor, especially if:

• you have any health limitations,
• you take medication,
• you are pregnant,
• you are undergoing treatment or recovery.

All decisions regarding your health are made at your own responsibility.

9. Complaints and rights from defective performance

You may file a complaint about the service and the digital content if they do not match what was agreed. In particular you may complain about:

• an incorrect or unsuitable meal or training plan — a plan conflicting with your intake questionnaire, the agreed goal, stated preferences or disclosed health limitations,
• failure to deliver the agreed plan or another agreed part of the service,
• an unavailable or defective application, or a substantial feature that does not work,
• missing agreed human review or communication with the coach in a tier that includes it (TVM Coaching, TVM Premium).

How to file: by e-mail to platba@tvmcoaching.app or info@tvmcoaching.app, in writing to Daniel Müller, Osadní 869/32, 170 00 Praha-Holešovice, or via the in-app chat. Please state your name and registration e-mail, the chosen tier and payment date, a description of the defect and your preferred remedy.

We confirm receipt of the complaint in writing without undue delay, at the latest within 3 business days, including the date, the content of the complaint, your requested remedy and our contact details.

• coaching (service) part: the complaint, including removal of the defect, is handled no later than 30 days from the day it is raised, unless a longer period is agreed with the consumer,
• digital part (application and digital content): the defect is removed within a reasonable time given the nature and purpose of the digital service and without significant inconvenience to the client; we also voluntarily commit to handling such complaints within 30 days unless agreed otherwise.

After handling, you receive written confirmation of the date and manner of settlement, the remedy provided and its duration, or a written justification of rejection.

Not achieving the expected result is not in itself a defect if the agreed scope was delivered and the service was free of defects; this does not affect your rights arising from a specific defect. Where a defect was caused solely by incorrect or incomplete client data or by an incompatible technical environment despite the stated technical requirements, causation is assessed individually.

Remedies: primarily free removal of the defect (repair or rework of the plan); if the defect is not removed within a reasonable time or without significant inconvenience, recurs, is substantial or clearly will not be removed, you are entitled to a reasonable discount or to withdraw from the contract in the cases set out by law. Money after a justified withdrawal or discount is returned within 14 days by the same method.

A defect in a digital service provided over the duration of the obligation may be raised if it appears during that period. These rights are governed by Act No. 89/2012 Coll., the Civil Code — for digital content and services in particular Sections 2389a et seq. — and Act No. 634/1992 Coll. on Consumer Protection (www.coi.cz, adr.coi.cz).

10. Privacy protection

Within the cooperation, the following data may be processed, for example:

• name,
• contact details,
• weight,
• body measurements,
• progress photos,
• lifestyle information,
• health limitations,
• daily records and notes.

This data is used exclusively to provide the TVM Coaching service.

Without the client's explicit consent, photos or results will not be used for marketing purposes.

Details are governed by the Privacy Policy.

11. Prohibited conduct and sharing of content with third parties

The client must not:

• abuse the service,
• share login credentials or the account with any third party (partner, family member, friend, colleague or anyone else),
• forward, copy, publish, distribute or otherwise make available the content received as part of the cooperation (in particular the training plan, meal plan, videos, text materials, screenshots from the application, coach voice messages and methodological materials) to any third party,
• use TVM Coaching content for training, advising or coaching third parties,
• attempt to breach system security,
• use automated tools to obtain data,
• interfere with the operation of the application.

All content is provided strictly for the client's personal use. Passing on or sharing the content with a third party is considered a serious breach of these terms and an infringement of the provider's copyright.

In the event of a breach of this provision, the provider is entitled to immediately terminate the cooperation without the client being entitled to a refund, to claim a contractual penalty equal to the price paid for the current cooperation period, and to seek compensation for damages caused. This is without prejudice to the right to pursue the matter through legal channels.

12. Copyright and licence terms

All content of the TVM Coaching application and any related materials is protected by copyright under applicable law and international treaties on the protection of intellectual property. The provider is the author and the sole owner of the economic rights.

The scope of protection includes in particular:

• training plans and their structure,
• meal plans, recipes and nutrition methodology,
• videos, audio and video recordings, coach voice messages,
• texts, e-books, guides and check-lists,
• coaching methodologies and decision algorithms,
• graphic materials, illustrations, photographs and design,
• source code, user interface and database structure of the application,
• the brand, logo, name TVM Coaching and related designations.

By paying for the cooperation the client is granted a non-exclusive, non-transferable, time-limited licence to use the content for personal, non-commercial purposes, solely for the duration of the cooperation and only for the client's own personal use. The licence terminates upon the end of the cooperation for any reason.

The client's licence expressly does not include the right to:

• reproduce the content beyond ordinary personal use,
• distribute, rent, lend, sell, share or make the content available to any third party for free,
• publish the content or any part of it on social networks, blogs, websites, in e-books or other works,
• modify, translate, decompile or create derivative works from the content,
• use the content for the client's own business, coaching, consulting, training, courses or any other commercial activity,
• remove or alter authorship notices, trademarks or other identification data.

Any use beyond this licence requires the prior written consent of the provider.

Any breach of copyright or licence terms constitutes a material breach of the agreement. In such a case the provider is entitled to immediately terminate the cooperation without the client being entitled to a refund, to claim a contractual penalty equal to the price paid for the current cooperation period, and to seek damages, restitution of unjust enrichment and reasonable satisfaction under applicable copyright law. This is without prejudice to the provider's right to pursue the matter through criminal proceedings.

13. Service availability

The provider makes reasonable efforts to ensure the availability of the application.

However, uninterrupted and error-free operation is not guaranteed.

Due to maintenance, updates or technical issues, some features may be temporarily limited.

This does not affect your statutory rights arising from defective performance.

14. Termination of cooperation

The client may terminate the cooperation at any time.

The paid period remains active until it ends.

The provider reserves the right to terminate the cooperation, in particular in cases of:

• breach of these terms,
• abuse of the service,
• aggressive or inappropriate behaviour,
• intentional damage to the system.

15. Limitation of liability and result guarantee

Testimonials and reviews: we publish only reviews from real clients who demonstrably used the service, verified against our cooperation and payment records. We do not buy reviews, do not edit their content and do not delete negative ratings. Results shown are individual and are not a guarantee of the same outcome for you.

TVM Coaching is an advisory and educational service. The provider delivers content, features, know-how and support within the scope of the chosen tier; an individual plan and personal guidance by the coach are part of the TVM Coaching and TVM Premium tiers within the confirmed scope. The actual execution of the plan, habit change and achieving results are entirely the client's responsibility.

The provider therefore expressly does not take responsibility for results affected in particular by:

• failure to follow the plan and recommendations available in the app; in tiers with personal guidance also failure to follow the coach's recommendations,
• skipping training sessions, meals or check-ins,
• withholding medical, pharmacological or life information,
• false or misleading data provided by the client,
• insufficient use of the app and the content made available; in tiers that include personal communication with the coach also insufficient communication with the coach,
• the client's current state of health,
• the individual response of the organism,
• factors outside the provider's control (stress, sleep, hormones, medication, social environment).

The provider does not guarantee specific results — a specific weight loss, muscle gain or any other body-composition change within a specific timeframe. Sample results of other clients shown on the website are individual and do not entitle anyone to a comparable result.

In all tiers the success of the cooperation depends primarily on the client's activity, actual use of the app and content, and how well they follow the available plan or recommendations.

This limitation of liability for results does not limit your statutory rights arising from a specific defect in performance under Art. 9.

To the extent permitted by law, the provider's total liability for any damage arising in connection with the service is limited to the amount paid by the client for the current period of cooperation (max. the past 12 months).

The provider is not liable for indirect, consequential or special damages (lost profits, data loss, lost opportunity). This limitation does not apply to damage caused intentionally or by gross negligence, nor to personal injury to the extent stipulated by law.

16. Indemnification

The client agrees to indemnify the provider for any claims, damages or costs (including legal fees) arising from:

• breach of these terms by the client,
• false or misleading information provided by the client,
• unlawful conduct by the client while using the service,
• infringement of third-party rights (copyright, personality rights) by content the client shares.

17. Force majeure

The provider is not liable for failure to perform caused by force-majeure events beyond its reasonable control — in particular connectivity and hosting outages, cyber attacks, natural disasters, epidemics, war or actions of public authorities.

For the duration of such an obstacle, the obligations of both parties are extended accordingly.

18. Governing law and dispute resolution

The relationship between the client and the provider is governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll. (Civil Code) and Act No. 634/1992 Coll. on Consumer Protection.

Any disputes will be primarily resolved amicably. If no agreement is reached, the consumer-client is entitled to:

• contact the Czech Trade Inspection (www.coi.cz, adr.coi.cz) as the body for out-of-court resolution of consumer disputes,
• file a claim with the competent court of the Czech Republic.

The locally competent court is the general court based on the consumer-client's place of residence.

19. Changes to the terms

These terms may be updated from time to time.

The client will be informed of material changes by e-mail or by a notice in the application at least 14 days in advance. If the client disagrees with the change, they may terminate the cooperation before the new version takes effect.

20. Account, access rights, security and account closure

Access to the TVM Coaching application is tied to the client's personal user account. The account is non-transferable and may be used solely by the client for whom it was created.

Access rights and roles:

• client — access to their own plan, check-ins, history and personal data; access to communication with the coach in the tier that includes personal communication,
• coach and the provider's authorised team — access to client data to the extent necessary to deliver the service (plan, check-ins, communication, progress, notes),
• system administrator — access to technical data to the extent necessary for operation, backups and security of the application.

Account security:

• the client is obliged to protect their login credentials and not share them with any third party,
• any suspicion of account misuse, loss of credentials or unauthorised access must be reported immediately to platba@tvmcoaching.app,
• the provider uses standard technical and organisational measures to protect data (encrypted transmission, access separation, secured EU hosting, backups),
• all communication between the application and the server takes place over a secure HTTPS connection,
• the provider is entitled to temporarily restrict access to the account in case of an identified security risk (suspicious login, compromised password) and notify the client.

Account closure by the client:

• the client may request account closure at any time by e-mail at platba@tvmcoaching.app,
• the request is processed within 14 days of receipt as a rule,
• closing the account does not affect the duration or payment of the agreed cooperation period — the account can be closed, but the already paid period is non-refundable (except the 14-day guarantee under §6).

Account closure by the provider:

• the provider is entitled to close the client's account in case of a material breach of these terms (see §11, §12, §14),
• the provider may close an inactive account where the client has not logged in for more than 24 months and has no active cooperation, after 30 days' prior notice by e-mail.

What happens after the account is closed:

• immediate loss of access to the TVM Coaching application,
• the client's personal data is anonymised or deleted no later than 30 days after account closure,
• the exception is data that the provider is legally obliged to retain (in particular accounting and tax records — under applicable law),
• anonymised aggregated statistics (without personal identification) may be kept for analytical and methodological purposes,
• content created by the provider (plan, meal plan, methodological materials) remains the property of the provider; the client is not entitled to use it further after account closure.

The details of processing and retention of personal data are governed by the Privacy Policy.

21. Contact

Daniel Müller
The Viking Mentor / TVM Coaching
info@tvmcoaching.app